Customer service and satisfaction is our priority at Medusa Yarn and Fiber! If you are not 100% satisfied with your purchase, we will work with you to rectify the issue. If there is something wrong with the skein or its quality, we will replace it with another skein of the same value, or issue a full refund.
 
If there is nothing wrong or defective with the skein or its quality, then the customer is responsible for the return shipping cost.
 
Please note: clearance and sale items are final sale. 
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